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Fout omschrijving en oplossing

Ticket 5440  |   Fout  |   School version  |  04-03-2023 11:03
Antwoorden: 3
'Taken' / 'Aufgaben' nicht anwesend
In behandeling
04-03-2023 11:03
Neue Reiter 'Taken' nicht anwesend.
The pupils can't see the Reiter 'Taken'!
Monday we have the examination. Needs to be solved immediately!

Pls respond ASAP.

Rienk Talsma
The Type Factory
04-03-2023 14:24
Tausend Dank für den Hinweis, sowas ärgerliches. Entschuldigen Sie vielmals die Umstände!

Der Navigationspunkt ist jetzt verfügbar.

Für weitere Fragen stehen wir Ihnen gerne zur Verfügung.

Herzliche Grüße aus Berlin
Ihr Tipp10-Team
04-03-2023 15:49
Hello,

Thanks for the fast solving. For an IT solutions company you first should test all the parts before introduction. And you do this better during the week then in the weekend. I was glad I could reach you, I wasn't sure about that.

The pupils now can't see the exercitions I gave them before the upgrade.
I gave them the same exercitions today again. I can see what they have done but they can't. They lost all there exercitions. (made or not made).

But I am finished right now. You can close this ticket.

Regards,

Rienk Talsma
The Type Factory.
04-03-2023 18:10
Dear Rienk,

Thank you for your reply. Of course you're right, we have to test everything before and after updates. And we do! But this time it was a stupid mistake. In addition to our development area we activated the new tasks also for our test platform before we went to production system with our update. That was the reason why we didn't recognize the bug after publishing.

Are you really sure you lost assigned tasks after the update? We didn't change anything at the database!

Can you please give us more details and an example for a missing task, that only you can see but not the student?

Thank you very much for your support!

All the best from Berlin,
Your Tipp10 Team